Most change "experts" agree that leadership is the key determinant of successful change. This session is designed to help managers better understand the effects of change on the staff who must actually implement the change and what they as leaders can do to facilitate the change process. Attendees will look first at our "natural" reaction to major change and then will explore how these individual reactions result in institutional resistance to doing things differently. The session ends with some practical tips on what leaders must do to ensure effective implementation of change.